“Management company usually has the toughest job, dealing with disputes and managing issues and negativity on a constant basis and I have dealt with many of them. I have to say so far they have been excellent at resolving issues and responding in a professional manner. Yolanda has been wonderful and while some of my complaints have been written in a angry manner she has always be courteous and resolved my issues. Issues will always occur what I look for and admire is how it is dealt with and the human approach! Great job guys!”
“Overall, Urban Resources employs great people! They are kind, quick with repairs, and are always looking for ways to improve the property. I’ve had 3 property management companies in the last 5 years here and they, by far, have been the best. Keep up the good work! I look forward to seeing what you do next!”
“It's a rare occurrence when you come across a company as large and successful as Urban Resource that still genuinely cares about its clients and tenants, however with the Urban Resources team, that's exactly what you'll find! Since signing my lease a year ago, the entire staff was nothing short of amazing. That very few times that I had minor issues with my unit, they quickly and effectively resolved it. Anytime I had to email or call the office, everyone was always extremely helpful and professional. I look forward to another year of working with Urban Resource and would wholeheartedly recommend them to anyone thinking of renting through them. It's the best choice you can make! Thank you Urban Resources Team for all your great work!”
“Rent one of their apartments. Haven't had anything but good experience renting with them. Maintenance department is always readily available, esp Rebecca who has been a big help! She always makes sure they and come fix things in a timely manner.. Recommend!”
“Yasmany and Eleazar are two very amazing people who truly care for others. What ever service or help you need they are there for you. Just a quick text and they will respond quickly and act fast. Eleazar was so great to give me a hand with a few other maintenance issues around my house, which he truly did not need to do. It’s a breath of fresh air to meet people with a heart of gold. Thank you for everything.”
“Been with them for about a year. Whenever there is a problem within the unit they send someone out pretty quick. From the a/c to fuses they’ve handled it all when we’ve had a problem.”
“I have been in a rental unit managed by Urban resource for almost 3 years now and it has been the best experience from day one. All members of their staff are professional and helpful! From Yasmany in maintenance, responding quickly to any repairs to Jazmin in accounts receivable being readily available for any questions or concerns I may have. Laura Veitia is amazing as well she is professional, listens to your concerns and responds quickly! Thank you Urban Resource I would only rent if Urban resource is managing the property!”
“I would like to express my sincere appreciation for the excellent work and service Urban Resources provided for me and my family. As a member of the service, the staff of Urban Resources displayed great professionalism and property expertise in helping me find the right home during my relocation. I would also like to recommend Victor Garcia who I had the great pleasure to work with during my move. He’s superb dedication, resourcefulness, and charismatic character allowed for me and my family to feel welcomed in our new and exciting home. Thank you Urban Resources for a very smooth transition.”
“I was sad to leave my Urban Resource property when I relocated out of Miami. I was always impressed that they answered my calls and emails, handled all concerns immediately and professionally and they took excellent care of the property grounds. Lease payments were easy and the rental price was on point with great amenities.” “They kindly guided me through the leasing process and addressed my concerns with patience. They also offered an amazing recommendation for my new landlord. Shout out to Mauricio and Yolanda for all your help! Thank you!”
"Extremely resourceful and prompt in replying to our needs. Their professional attitude is balanced with a comfortable understanding of the variety of individuals and problems we face as a condominium association. Assistance provided by Urban Resource has been invaluable to our small board with limited resources. We sincerely appreciate the variety of professional services at a very reasonable price."
"Urban Resource brought much-needed professionalism, expertise and organization to our condo's operations. They modernized our billing, financial management and the collections process ensuring the association's interests were represented and protected. Critically,the property manager brought long-term planning to our board. At the initiative of management, we began preparing for our 40-year certification several years in advance. As a result, we were able to give owners two years to pay for the biggest assessment to date. The process of setting the scope of work and selecting a contractor was transparent and open to any owner. UR is able to use its benefits of scale to negotiate good prices. I would personally recommend UR to any association."
"As President, I have witnessed the professionalism, consistency and hard work demonstrated by UR and it's staff. As a fiduciary, my biggest responsibility is making decisions in the best interest of our condo association (owners). UR has understood this core principle and worked along side our board to tackle and resolve all issues. I continue to choose to work with UR because of their process approach to management, accurate and timely accounting records and responsiveness. There are always things that come up both expected and unexpected related to condo management, but knowing I have support from my management company is crucial. I eagerly give my endorsement to Urban Resource and look forward to deepening our relationship in years ahead."
"Urban Resource has effectively managed our finances (even recommending and implementing cost-saving measures that reduced our expenditures). Our Condominium Board is provided monthly financial status updates, and through UR's guidance, we are able to make informed decisions on allocating resources for property repairs and improvements. Based on UR's sound knowledge and understanding of the rules and policies governing condominium boards and associations in the State of Florida, we have ensured our compliance with all applicable rules and regulations.Furthermore, UR's assistance with enforcement of our by-laws and condominium requirements has resulted in no delinquent payments or violations requiring legal action by the Board. They are proactive in their approach to managing our property. I would recommend Urban Resource for property management wholeheartedly."
As a board member and community member, we are very happy with Urban Resource. Urban Resource is both very professional and friendly, making them very easy to work with. We have been with them since 2017 and they are very fast to act in emergencies, as well as, our day-to-day needs. The thing we like the most is how super responsive the UR team is to us. Our experience is that most management companies are not responsive. The Urban Resource condo team has helped our association plan and complete a major roofing project. Next, we are about to begin a new painting and structural repairs project. We appreciate the help we received to coordinate the work but also to plan for the work, financially. I would be happy to recommend Urban Resource to other condominium associations in Miami Beach.
After years of working with Daniel and Laura Veitia at Urban Resource, they are good friends, good-hearted, and are always looking out for our best interest. The relationship is more than just a transaction – they have created a working environment that is more like a family for their team and their clients. They have a 24/7, 365 customer service team that is warm and professional. Urban Resource is trustworthy, committed, and uses a no BS approach to real estate investing. I am very happy with their services. Why fix perfect?
I began using Urban Resource to manage my single-unit condo in 2011. I chose UR because they are local and they do a good job of managing other buildings in the area. They understand the unique needs of our properties and know the city. Then when I became a board member of the condominium, I recommended Urban Resource to become the new property manager for the entire condominium complex. The quality of their work is very good. The office provides action in a timely manner. The teams are responsive and well-organized. Urban Resource is a great fit for us and we are pleased to have them manage our building.
In 2003, I purchased my property at Marseille Deco Condominium. In 2008, I met one of the Urban Resource owner’s, Daniel Veitia, at a community event – they are very involved. As a board member with our condo association, we were looking for a new management company who could finally meet our needs. In 2009, everything turned around for our condo when we signed with Urban Resource. They provide professional service that all management companies should, but none do. The Urban Resource team has a handle on their job and what they are supposed to do. They have completed projects big and small, including our 40-year Certification. They obtained triple bids because they have many local resources. Everything is above board and we have an assigned property manager that we can go to for everything. In prep for board meetings, we receive full financial disclosures and there is never a question that everything is done right.
In 2011, I moved away from the area, stayed on the condo board, and decided to have Urban Resource manage my unit. The team is in good communication with the board and I do not worry about what is going on in my building or my unit. I could never imagine us leaving Urban Resource. They know what they are doing, and I am super happy with Urban Resource.
“After managing another property manager who could not do the job, I decided it was time to switch. I interviewed several companies and decided on Urban Resource, who came highly recommended by another local owner. Urban Resource really impressed me. The entire team is very communicative. I know if I call, I will get an answer. When the roof replacement became necessary, I did not need to make a trip to the property because Urban Resource was on-site managing the project. Urban Resource has given me less stress and more peace of mind. It has been a pleasure and I have already recommended them to other property owners.”
“I chose to work with Urban Resource in 2015 as our property manager for our, now, five buildings. They are the local big boy in town in Miami Beach and are really good at what they do. Urban Resource does everything including renovations, collecting rents, paying vendors, and full accounting. It is hard to nail down just one thing they do well. They have a great pulse on the local market. I like to know the properties are being watched over and the tenants are treated in a way that makes them want to stay. In fact, I have made several surprise visits to find the properties very well-maintained, clean and happy tenants. I have confidence in Urban Resource’s team. Without a doubt, I would recommend them to anyone.”
“As a foreign owner, I needed a local property management company when I invested in my first multi-family building in Miami Beach in 2013. Previous ownership used Urban Resource and the property was in good condition, so I decided to continue to use Urban Resource. I was not disappointed. They run a very professional operation and are incredibly responsive, transparent and flexible. When needed, Urban Resource’s knowledge of and proactive approach to Miami-Dade County permits and licensing has made owning these investment properties worry-free. In fact, one of the key factors that went into the decision-making process to purchase my second building was that Urban Resource manage the new property. They are not just property management; they are passionate about improving the neighborhood. They are very engaged in the community and make things happen. I am very happy to recommend Urban Resource.”
“I've worked with Urban Resource since 2011 for all of my Miami Beach area buildings. I personally manage my own properties in Canada, so I'm intimately familiar with what property management demands. Urban Resource has been a great partner because they’ve helped with day-to-day management, renting of our units, and also with major property renovations. What I like about Urban Resource is that the principals are very accessible and highly transparent. Their online portal is great for residents, as well as, the owner's portal is useful for live financial tracking. I originally found out about Urban Resource while prospecting investments in Miami Beach. Laura impressed me to the point that when she indicated her firm also property managed; I was quick to solicit their services. Between the property management services, project management, and the Real Estate help, they really are a one-stop shop. Urban Resource brings invaluable local insight to the decision-making process and as a result we were able to stabilize our properties in a market leading manner.”
“I have worked with Urban Resource since 2017. In the past, I worked with other property management companies for my buildings in North Carolina, but I decided to self-manage those properties. Whenever UR decides to expand operations to North Carolina, I will gladly let them take over my properties as I have never had a problem with UR. As a matter of fact, my building in Miami Beach is one of the few properties that I feel I do not have to keep a close eye on. I do not worry about the quality of their work or their accuracy with accounting. With Urban Resource, I have never even had a delinquency last more than ONE month! When I originally purchased the property, I invested $80-$90k into the building and let UR manage all projects. Everything went according to plan with no issues. Urban Resource manages my building the way I would do it myself. I highly recommend Urban Resource!”
“In 2014, I began investing in multi-family buildings in Miami Beach. I wanted a local property management company and Urban Resource came highly recommended by someone in my network. The service has been great, the team is responsive, and the reporting is detailed. The ownership, both Daniel and Laura, are very hands-on. This quality is rare and welcome. I now have four buildings in the area and would absolutely recommend Urban Resource.”
“A few years ago, when we needed to switch to a new property management company for various reasons, we saw the Urban Resource name on many building signs in the area and thought we should meet with them. From the start, our relationship has been strong. Daniel, Laura, and their team are very professional, precise, efficient and welcoming. Urban Resource has helped us with selling, renovations, loans and day-to-day maintenance. They hire well-qualified people and they take care of those people. Living in a foreign country, I can only come to town once or twice a year. They are good people you can trust, and trust is priceless. In fact, we recently recommended Urban Resource to a friend.”
“About three years ago, I began a full gut-renovation of a 16-unit building in North Beach. That was when I first met Daniel and Laura. Their market expertise and the number of properties they manage locally, made my decision to use them a no-brainer. Their advice around construction, design, staging, market placement, and value-adds helped achieve our desired results. Urban Resource has been a huge asset to us including a very quick building lease out with their Real Estate arm. In fact, I am working on acquiring my second building in the area. As a property owner, moving forward after the construction and initial leasing phase, it is very hands-off for me now. The online access and monthly reporting make it very easy to track how the property is operating. Daniel and Laura have made themselves accessible to me when needed and they have a highly competent in-house support staff. They truly are a full-service operation and the trust is there. I would 100% recommend them to another property owner.”
“In 2010, after a comprehensive search for a management company that was familiar with Miami Beach specific issues as opposed to regional issues; I found there was nobody more qualified or attuned to those special needs challenging Miami Beach multi-family buildings than Daniel Veitia. So, I began working with Daniel and the Urban Resource team. At this point, he manages 39 buildings for me. My business is focused in North Beach, Miami Beach and I am devoted to seeing a thriving local culture. Daniel’s cultural activism and neighborhood involvement give me a sense of security. The comprehensive knowledge and care he provides in the supplier-to-tenant’s experience and its integration creates the kind of home experience that I am proud to deliver. Daniel provides an added value service; a culmination of experience & intimate knowledge of Miami Beach challenges which provides a unique ability to meet challenges head on creating a tremendous amount of competence & effectiveness in solving problems.”